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J
jonesbrothersele
April 30, 2021
Question

Employees not paid

  • April 30, 2021
  • 1 reply
  • 0 views
My employees did not recieve their direct deposits. Quickbooks says they were processed and they will recieve their checks by the end of the day. However, my bank does not show any pending withdrawals from our account and last week, the withdrawals were not made until the following Monday.

1 reply

Jessica_young
Jessica_young
Level 4
April 30, 2021

I have some information on this, @jonesbrothersele.

 

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of your employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today. We know how critical each paycheck is to your team.

 

 This is, even more, the case in our current environment. Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

 

Let me know if you have any other questions, I'm happy to help. 

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