I hate to hear you need to cancel your account, but also know that sometimes business needs change. Here's how to cancel both your payroll and QuickBooks Online subscriptions:
Payroll:
1. Click the Gear icon in the top right corner.
2. Select Account and Settings.
3. Choose the Billing & Subscription tab.
4. Click the option to Cancel in the tile with Payroll plan info.
QBO:
After following steps 1-3 listed above, click the Cancel link in the tile with your QuickBooks plan details. Complete the following prompts to finish the cancellation.