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April 11, 2020
Question

IN THE LAST TWO WEEKS THE REGISTER FONT SHRUNK, DOES ANYONE ELSE HAVE THIS PROBLEM?

  • April 11, 2020
  • 1 reply
  • 2 views
No text available

1 reply

JenoP
QuickBooks Team
April 11, 2020

Hi there, LINDA20201.

 

For now, I can't see any open investigations or alerts about font issues in the bank register. 

 

This can be caused by too much cache in the browser that you're using. Follow these steps on how to resolve the issue:

 

Use an incognito/private browsing session and log back in to QBO. Follow these keyboard shortcuts to quickly open an incognito session:

 

  • Google Chrome Ctrl + Shift + N
  • Mozilla CTRL + SHIFT + P
  • Microsoft Edge CTRL+SHIFT+P
  • Safari Command-Shift-N 

Then, go back to your bank register and check if that resolves the issue. If everything looks fine, clear your browser's cache and temporary internet files.

 

Follow the steps in this article for additional details: How do I clear my browser cache and temporary Internet files?.

 

You can also add a reply below if you still need help with this. We're always here to make sure we get this sorted out for you.