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EssentialPackMule
EssentialPackMule
September 9, 2020
Question

Payroll Files missing after restoring using older company file

  • September 9, 2020
  • 3 replies
  • 13 views

After upgrading to 2020 Pro, I could only recover a company file from 6/1/2020, so I have several missing pay periods worth of data.  How do I recover these or find the information to enter so my reports and forms are correct? Thanks in advance!

3 replies

Klent
Level 8
September 9, 2020

 

I can help you with that, EssentialPackMule.

 

It could be that your most recent company file was moved or renamed that's why you're unable to recover it. We can perform a wild card search to locate your company file.

 

This is an advanced search technique that can be used to maximize your search results in library databases. We can start by going to your server computer, then enter these following keywords in the search bar:

 

  • *.qbx (Accountants Transfer Files)
  • *.qby (Accountants Change Files)
  • *.qbw (Working Files)
  • *.qbb (Back-Up Files)
  • *.qba (Accountants Copy Files)

Please make sure to include the asterisk symbol before the extension type so that the search works correctly.
 

Once you've found it,  take note of the file's location and then open or restore the file in QuickBooks Desktop.

 

However, if you're still unable to locate it, I'd recommend contacting your local IT support to help locate the company file.

 

I've also included an article that will guide you in retrieving missing customized templates and logos from a restored backup.

 

You can always find me here if you have any other concerns or additional questions. Assistance is just a post away.

    EssentialPackMule
    EssentialPackMuleAuthor
    September 11, 2020

    Hi there!  I have since ran payroll so I only want to import the old payroll information from 6/1/20 until 8/26/20.  How I would I do this?

    Jen_D
    Jen_D
    Level 8
    September 11, 2020

    It's nice to have you back, @EssentialPackMule,

     

    There are a few ways to import your old payroll data into QuickBooks. First, you can consider looking for the most recent backup of the company file which includes the 6/1/20 until 8/26/20 data. You can use the steps provided by KlentB to find the .QBB file, then restore it in the upgraded file.

     

    Restoring a backup will replace the data on the current file and will only display what information has been backed up previously.

     

    However, if you don't want this option, you can use a third party importer tool to save the information in the software. Check out our apps website here to find the tool that works for you: https://desktop.apps.com/home

     

    Another way is contacting our team to help find the file for data recovery. Our agents are currently available through messaging, to contact us, use the steps below:

     

    1. Open QuickBooks and click the Help menu.
    2. Select QuickBooks Desktop Help.
    3. On the pop-up screen select Contact us.
    4. Click the Search for Something else button then type your concern in the Ask us anything box.
    5. Hit Search then scroll down to get your contact options.

    Another option to contact us is through the web. Here's how:

     

    1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact
    2. Select QuickBooks Desktop then Continue as guest.
    3. Pick your QuickBooks version.
    4. The self-help topics are listed in the What can we help you with section.
    5. For live help use the Search for something else button.

    Let me know how it goes. I'll be right here if you need anything else, as I want to make sure this is taken care of. Have a good one!

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