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April 30, 2021
Question

Payroll says processed but we did not receive it

  • April 30, 2021
  • 1 reply
  • 1 view
No text available

1 reply

BettyJaneB
Level 9
May 1, 2021

Hi there, @tt27

 

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts.

 

The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.

 

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

 

I'm just a few clicks away if there's anything else you need. I'll ensure you're all set. Wishing you all the best in everything that you do.