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2
2312mara
November 9, 2021
Question

quickbooks error message 1000

  • November 9, 2021
  • 1 reply
  • 7 views

I have received the error message that my payroll sign in was rejected and to wait 15 minutes.  I have been waiting for 3 days for the issue to resolve.  Any ideas?  I have done everything suggested, waited 15 minutes, copied to notepad to make sure that I am typing in the correct password, restarted my computer, updated the payroll version ...I have not changed my PIN and I am needing to get direct deposit done ASAP.

1 reply

Z
ZackE_QuickBooks Team
QuickBooks Team
November 9, 2021

Welcome to the Community, 2312mara.
 

The message you're receiving means that your PIN has been entered incorrectly too many times. The 15 minute lock out is in place for security reasons.
 

Since the PIN you're entering is incorrect, you'll have to fill out a replacement request and fax it to the phone number on your form. After sending it to our Assisted Payroll team, they'll email you back letting you know when the request has been completed.

 

I've included a detailed resource about working with payroll PINs which may come in handy moving forward: Error message - Invalid PIN
 

I'll be here to help if there's any additional questions. Have a wonderful Tuesday!

2
2312maraAuthor
November 10, 2021

Hi Zach,  thanks for getting back to me.  That is my frustration.  I have not changed my pin, in fact, it still works on all of my other company files.  I just have one company file that I am receiving this error with.  What do you suggest I try?

C
CharleneMaeFQuickBooks Team
QuickBooks Team
November 10, 2021

I know it's important to get your direct deposit flawlessly done, 2312mara. I'd be delighted to ensure this error gets fixed.

 

With this, I'd suggest reaching out to our QuickBooks Support Team. They're equipped with tools to determine why your payroll sign-in was rejected and ensure it won't happen again.

 

Here's how:

 

  1. From the Help menu, select QuickBooks Desktop Help.
  2. In the Have a Question window, scroll down to click the Contact us link.
  3. This will display the Contact Us screen.
  4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
  5. Click the Search button to display the Start a Message button.

 

Additionally, I've added this article that'll help you manage payroll and keep track of employee expenses in QuickBooks Desktop: Customize Payroll and Employee Reports.

 

Please come back and keep us posted on your progress in getting this error message resolved, 2312mara. It's always our top priority to ensure you're able to complete your QuickBooks task.

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