Stuck on "Reviewing Information" for Direct Deposit Activation - Server Error

The Issue: I am trying to activate Direct Deposit for a client using the Manual (Test Deposit) method. The two test deposits have already appeared in the client’s bank account, but I cannot enter them because the software is stuck.

Details:

1. Current Status: For the last 3+ days, the "Activate Direct Deposit" screen has been stuck on: "We're still reviewing your information... typically takes 2 business days."

2. Error Message: I previously encountered a message stating: "The server could not send the request to the Primary Admin."

Question: How can I force a refresh of the activation status to enter my test deposit amounts? Is this an identity sync issue between the QBD file and the Primary Admin’s Intuit Account, and how do I "re-link" them to bypass this screen?