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I
intuit_bf0ae499358c
July 3, 2026
Question

super payment stuck

  • July 3, 2026
  • 1 reply
  • 15 views
I initiated a cancellation for Super Batch ID 3650360 yesterday (02/07/2026), but the status is still stuck in 'CANCELLATION INITIATED'. Because of this, the system is locking the pay run data and I cannot recreate a new super batch for the period 01/07/2026 - 02/07/2026. Could you please help to force cancel or unlock this batch from the backend so that I can filter and submit the superannuation again?

1 reply

N
NerbynMaeIQuickBooks Team
QuickBooks Team
July 3, 2026

You'll need to reach out to our Intuit Expert team to get this payroll period unlocked. They have specialized tools for a quick screen-share session to look at this and guide you through it step by step.

 

I’ll keep this thread open in case you have any details to share or follow-up questions! 

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