Why I cannot run payroll

Hi there, @nutrishopcypress.

Let's perform some troubleshooting steps so you can run a payroll successfully and get you back to working order.

Before we proceed, did you received an error message when running the payroll? Any additional information will be much appreciated. 

To check if it's a browser data issue, let's try logging in to your QuickBooks Online (QBO) account using a private browser. There are times that the browser stores frequently-accessed data, thus causing websites, like QBO, to act weirdly.

To use a private browser, here's how:  

• For Google Chrome: Ctrl + Shift + N
• For Mozilla Firefox: Ctrl + Shift + N
• For Internet Explorer: Ctrl + Shift + N
• For Safari: Command + Shift + N

Once logged in, go back and try to run payroll again to double-check. For your reference, you can check out this article for more guidance: Process or run payroll.

If this works, it means that you need to clear your browser's cache so the system can start fresh.

If you get the same result while using a private browser, I recommend switching to a different one. 

You might also want to read this article to learn more about payroll: Payroll 101.

Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Wishing you all the best and keep safe.