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djrose
February 9, 2020
Question

Worker's comp

  • February 9, 2020
  • 7 replies
  • 33 views

I live in North Carolina and for company executives, there is a wage limit subject to workers comp. I always have to manually compute what part of the owners' wages to exclude from our monthly payment. Is there anyway to handle this in QB? I just tried to use a payroll liability adjustment and it does reduce what the company owes but the adjustment does not show up on the Workers Comp by Employee and Code report. I have always paid WC premium via AP but I am going to try going through PR Liabilities starting this year. Our CPA always has to adjust the amount that's accrued in PR liabilities at year end so I figured I'd try to correct my process. All help/advice is greatly appreciated!

7 replies

RenjolynC
RenjolynC
Level 9
February 10, 2020

Hello djrose,

 

For now, QuickBooks is unable to track wage limits on Workers Compensation. Since you have used the payroll liability adjustment, I'd recommend contacting our Customer Care Team. This way, we can check the adjusted figures and reflect the information on the report.

 

Here's how you can reach out to us:

  1. Click Help located at the top.
  2. Choose QuickBooks Desktop Help.
  3. Enter a brief description of your issue and click Continue.
  4. You can choose Message an Agent or Talk to a Specialist.

 

You can also check this article for reference: About Workers' Compensation in QuickBooks Desktop.

 

Get back to us if there's anything else you need. Thanks.

djroseAuthor
February 10, 2020
Thank you, but that Help feature doesn't work on my software. I just get a blank box whenever I try to use it. I usually just google for help. Our QuickBooks software is hosted on a cloud service so I don't know if it's the cloud or QB. I upgraded to Enterprise 19.0 last week and thought that might remedy the situation but it did not.
Kendra H
February 10, 2020

Good morning, @djrose.

 

Thank you for your feedback about not being able to use the Help option on your QuickBooks Desktop account.

 

Since the steps provided by my colleague @RenjolynC wasn't successful, to fix the Help option, let's go through the steps of doing a manual update on your account for the latest release.

 

If you're using Windows, here's how:

  1. Close your company files and QuickBooks Desktop.
  2. Open the Windows Start option.
  3. In the search bar, search for QuickBooks Desktop.
  4. Right-click the icon and select Run as Administrator.
  5. On the No Company Open page, go to the Help menu and pick Update QuickBooks.
  6. Click the Options tab, then choose Mark All and Save.
  7. Go to the Update Now tab and select the Reset Update checkbox.
  8. When you're ready, pick Get Updates.

When opening your QB Desktop account through the Windows Start option, the Help menu will successfully appear with the option to update your company.

 

Also, after trying to the steps above and if the Help menu is still unavailable, there are keyboard shortcuts to request a callback from QuickBooks Desktop Support as well.

 

Here's how:

  1. Press F1.
  2. There will be a Have a Question? page that will appear, choose Contact Us.
  3. Enter your reasoning for a callback, then select Continue.
  4. Scroll until you see Get a Callback.
  5. Type in your contact information, then click on Confirm my call.

Please let me know if the steps above do the trick. Thank you for reaching out to the Community. Have a safe and productive week ahead.

 

 

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