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B
Bipin-Shaji
May 4, 2026
Question

MOBILE APP ERROR?

  • May 4, 2026
  • 1 reply
  • 0 views
In mobile app, the message showing that "you are not allowed to access the mobile app. Please contact your administrator." can I get a solution for this?

1 reply

EduardA
EduardAQuickBooks Team
QuickBooks Team
May 4, 2026
Did the error occur while you were trying to log into your account? Also, what is your user role? Please know that QuickBooks mobile app primarily supports administrator and standard all access roles.

If you've been assigned to a limited or custom role, the app may block your access due to those specific restrictions. In that case, you can ask your admin to grant you the necessary permissions.

If you already are already the company admin, you can clear the app data to free up the accumulated cache.

For iOS:

  1. Go to Settings, then tap General.
  2. Select iPhone Storage, then click the QuickBooks Online app.
  3. Tap Offload App.


For Android:

  1. Open Settings.
  2. Tap Apps(varies by device).
  3. Select QuickBooks app from the list, then choose Storage.
  4. Tap Clear data.

If the issue persists, uninstall and reinstall the app to start over fresh. Alternatively, you can use mobile browser to get back to work.

Let us know if you have any other concerns.
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