Other Questions

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I need your customer care number

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Hi I have a situation where the company file I am working in has QB loans that transferred from old files.  The QB payments for some of the loans were applied to other unallowable expense accounts instead of towards the liability account created for the loan.  Is there a way to move these payments if the amounts don't match the loan liability accounts created?  There are multiple loans and the payment amounts vary, and I am unsure how to apply which payments to which liability account.  All the loans were paid and should show zero balances, but they all have random amounts still owed. Please help if possible.

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Hi there, Lately the prices on the printed  invoice are shown without VAT. Should be including VAT. The  VAT is calculated and shown after the subtotal. But I think the price including VAT should be shown in the product lines. Please see attachment. I have read another thread about it but no clear answer other than Contact Support. Or  in the beginning some general suggestions to empty caches etc. But this problem is in the software. Not about the computer or memory of the user. https://quickbooks.intuit.com/learn-support/global/tax/can-t-have-price-incl-vat-on-my-invoice-anymore-what-happen/00/645996 Kind regards, Ana

from were we can bur quick books and how, what is the process ....

I keep getting excuses from customer support regarding the mapping of accounts from lightSpeed to QBO. I would like to use a transactions basis of mapping LS POS transactions to QBO, but the mapping never works. This is the latest: "I have reviewed your data and from Oct 17 to 31, it did not sync to your Quickbooks because you are using the posting method itemized and one or several items on the journal have the Quantity On Hand date in QB set to after the date it was used on the journal. Please check on QB the QOH for the items in the journal to fix it or change the type of the items to "service" in QB." But these QBO accounts are not service accounts. Also, the dates between LightSpeed and QBO will not sync correctly. we started using LightSpeed well before QBO. The QOH description is just a lot of bunk, but I thought to get some help with this, since customer service at LightSpeed has proven useless.

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I have paid for wrong Quickbooks Account Subscriptions. Actually I was using account for trial. I wanted to pay for my other account but made payment for another account. So is there any way to refund it? Thank You