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G
Gage B
July 1, 2025
Question

Batch-import products and services fails everytime

  • July 1, 2025
  • 1 reply
  • 24 views

Our company purchase large batches of materials and I rely heavily on importing products into QuickBooks Online. Recently anytime I try to batch upload items the import fails and this is the error message displayed on the item. "The account associated with this product or service has been deleted. Please undelete first or pick another one." No account have been deleted, even tried different account name and still get the same result. This has essentially stopped our business in it's tracks I need this resolved asap.

1 reply

J
JeveeAdvin_laQuickBooks Team
QuickBooks Team
July 1, 2025

You can review the accounts tied to the products and services you're attempting to import in the Chart of accounts and make it active, Gage B.

 

The error you've encountered usually arises due to account-related settings or mismatches during the import process.

Here's how to make an account active:

 

  1. Go to Settings in the upper right corner.
  2. Under Your Company, select Chart of accounts.
  3. Click Make active next to the account name.


If the option Make active doesn't appear in the Chart of Accounts, click the small gear icon in the upper-right corner and select Include inactive to display inactive accounts.



You can refer to this article on how to make accounts inactive from your chart of accounts: Make an account inactive on your chart of accounts in QuickBooks Online.

 

Also, you can check out this resource on how to organize your products and services in QuickBooks Online: Group products and services into different categories in QuickBooks Online.

Please feel free to reach back out if you have any other questions. We're here to provide continuous assistance.

G
Gage BAuthor
July 2, 2025

The income and expense accounts being used are active.

RazzieE
RazzieEQuickBooks Team
QuickBooks Team
July 2, 2025

Thanks for coming back, @Gage B. I appreciate your efforts in checking if your Profit and Loss accounts are active.

 

I recommend contacting our Live Support team to further assist you with this. They can screenshare with you to check the the prompt message you've encountered when batch importing your products and services. They can also guide you on the next steps you need to take.

 

Here's how:

 

  1. Click the Help menu in the upper-right-hand corner of QBO.
  2. Proceed to the Assistant tab.
  3. Type in "contact support" in the chat box and hit Enter.
  4. Select Contact a human, then click Live Chat or Call me back.
  5. Type in a short description of your concern and click Continue.
  6. Choose between Callback or Chat.

 

Learn more about their support hours to see representative's availability for your product. This way, you can contact them at your most convenient time.

 

Solopreneur, Simple Start, Essentials, Plus 

 

  • M-F 6 AM to 6 PM PT
  • Saturday, 6 AM to 3 PM PT

 

Advanced

 

  • any time, any day.

 

Once you've successfully imported your products, you can visit this article to learn how to change the item type for a product or service: Change product and service item types in QuickBooks Online.

 

If there's anything else you need help with, you can always return to this thread.

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