Question

Bounced Invoices Customer Not receiving

Forum|Forum|4 years ago
June 30, 2022
8 replies
27 views

I have been with quick books on line for several years with no issues sending emailed invoices. As of recent I am getting delivery errors when I try to send a customer an unpaid invoice. If I send it 5 times or more somtimes it gets through.

QuickBooks Online

JoesemM

QuickBooks Team

Let me provide some information about the issue your experiencing, @pat50.

I've checked our records and found out that other users reported the same issues when sending invoices to their customers. Rest assured, our engineers are working on this as quickly as possible so that users can continue to send transactions normally.

While waiting for the permanent fix, I recommend reaching out to our QuickBooks Online (QBO) Care Team. One of our agents will have to collect personal data to help you sign up for the notification list.

This way, you’ll receive an email once there’s progress in the investigation. Adding you to the list can help determine the number of affected users and use this data to implement the resolution.

Here's how:

Sign in to your QuickBooks Online company.
Select Help (?) at the top to open the QB Assistant window.
Scroll down to the Type something field and enter a brief description about your concern like, emailed invoices are undelivered.
Click the Get help from a human link and follow the on-screen steps to complete the process.
Choose Start a chat or Get a callback.

I've included these articles will guide you on how to configure your Account and settings so customers can receive the emailed transactions. It also contains troubleshooting steps for delivery errors in QBO.

I appreciate your patience while we’re working on this. Please know I’m here to help if you have any questions or concerns about QuickBooks. Have a good one.

A

Annargo

We are experiencing this problem and have called QB multiple times - this has been an issue for MONTHS. I've called multiple times asking for an update on the status of my ticket, but when I ask for details or to speak with a manager or someone who can provide a real update, customer care cannot connect me with anyone who has real information. I have received no e-mail updates from QB regarding the progress on this issue - again, it is has been months. I have cleared all caches on all browsers and have scrupulously gone through all clients contacts to check for spelling errors, etc. I've also removed any BCC and CC to ensure there is no confusion. When I check the sent/view history it seems to be showing "viewed" when it was ME who viewed the invoice, not the client. I have sent separate e-mails to the same e-mail addresses through my regular e-mail application and they are all working properly through my normal application. Yesterday I sat on the phone with a customer care specialist for 44 minutes trying to speak with a manager or get an update and she was not able to reach anyone to help us or provide an update on status. The customer data page seems to have changed as well and is not as user friendly (perhaps there is a connection?). I am tolerant, but this is beyond frustrating.

Fiat Lux - ASIA

Level 14

@pat50

Consider having a 3rd party connector for the time being. Their specialists are standing by to onboard your needs to send your invoices and connect it to your QB Payments account.

P

pat50Author

What is a thrid party connector?

Fiat Lux - ASIA

Level 14

Click our username and send a private message to us. We will introduce you to them directly.

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