Question

Changing Default Browser in QB Desktop

Forum|Forum|6 years ago
October 5, 2019
8 replies
74 views

I use QB Desktop Pro 2019
When I create a new company file and choose Start Setup option, I am being directed to a window in which I need to login in order to link my other intuit accounts. This login window is actually a browser within the application. However, the browser is Internet Explorer and I would like to change it to a different one.
How do I do it?
Is it OS's setting or QB's?

Rustler

Level 15

Sorry just not an option

intuit is married to msft, the software only uses IE, Excel, & Word

Firefox, Opera, Tor, Chrome, Open office, LibreOffice, etc., can not be used over the default of msft products in QB

R

RALPropServ

How would you go about changing the default browser inside to Firefox then? My bank no longer lets you access your bank account using any version of Internet Explorer," for security reasons"

M

mattk 12

We just converted to a new online banking provider that does not support IE. Microsoft doesn’t support IE. This is absurd that intuit refuses to add a modern browser like Chrome or Firefox...heck, Edge would be fine and it’s a MS product. This is unacceptable and those looking to convert, heed my warning.

S

SR Smith

Yes, I agree that QBDT should work with something other than IE, since IE is not a viable option. Will research and convert to ANY other system that works with EDGE and doesn't add work. Intuit: JUST FIX IT

R

rjmccann

We have officially reached the end of IE11. What is QB's proposed solution?

Internet Explorer 11 (IE11) desktop application retires on Windows 10 on June 15, 2022 (non-LTSC, non-Server)

Today we announced that the future of Internet Explorer on Windows 10 is in Microsoft Edge. Internet Explorer mode (IE mode) provides legacy browser support within Microsoft Edge. Because of this, the IE11 desktop application will be retired on June 15, 2022. This means that the IE11 desktop application will no longer be supported and afterwards will redirect to Microsoft Edge if a user tries to access it.

Internet Explorer 11 desktop application

Timing: The IE11 desktop application retires on June 15, 2022

Windows 10 LTSC and Server not affected. For a full list of what is in scope for retirement, see the FAQ.

Action:

To continue using a supported browser, transition to the new Microsoft Edge.
To continue using legacy IE-based sites and apps, you will need to configure those sites and apps to open in Microsoft Edge using Internet Explorer mode.

How this will affect your organization:

If your organization has legacy sites and apps with IE dependencies, you will need to set up IE mode so that users can access them through Microsoft Edge. Microsoft Edge, with Internet Explorer mode, is the only browser with built-in compatibility for legacy IE-based sites and apps. It also gives your organization world-class compatibility with a dual-engine advantage:

Microsoft Edge renders IE-based sites and apps using IE mode.
Microsoft Edge renders modern sites and apps using Chromium.

IE mode support follows the lifecycle of Windows Client, Server, and IoT releases at least through 2029. Additionally, Microsoft will give one year notice to deprecate the IE mode experience in-market when the time comes.

Reminder: This new announcement builds on our previous one. As communicated in MC220490 (August ’20), Microsoft 365 apps and services will no longer support IE11 after August 17, 2021; after this date, Microsoft 365 apps and services will be unable to connect, or have a degraded feature experience, when accessed on IE11. Other Microsoft products and services are also ending support for IE11. For a full list, please see our Microsoft apps and services to end support page.

What you need to do to prepare:

To prepare, we recommend setting up Microsoft Edge in your organization. If your organization needs legacy browser support, you will want to set up IE mode in Microsoft Edge.

View the Microsoft browser usage report in the Microsoft 365 Admin center to help size IE usage in your organization. Appropriate permissions required.
Use the Getting Started guide to learn how to set up Microsoft Edge in your organization, configure Internet Explorer mode (if needed), and move your end users.

FastTrack can help with deployment and configuration at no additional charge for customers with 150 or more seats of Windows 10.
For help with web app and site compatibility, especially if you have legacy site concerns after configuring IE mode, learn more about the App Assure program.

Additional Information

Read our announcement blog for more information.
Visit the Internet Explorer mode website.
Read our FAQ to help answer your questions.
Visit the Microsoft Edge and IE lifecycle page for more details.

S

Seward21

I am also having the same problem. Farmers &Merchants stopped allowing IE 11 as a browser for security reasons. Quickbooks really needs to change the browser. This is ridiculous!

Does anyone have any other accounting software recommendations to switch to? I rely on being able to match bank account with transactions in the software.

B

BestIT

As a cybersecurity firm, we're currently waiting for June 2022 so that we can declare your software not compliant with protocols such as HIPAA. Many more than those customers posting here have paid for your software, and you continue to collect money from all of us- yet your software is broken and has been for well over a year. This is negligent incompetence.

B

bphelan12211

I was happily using my 2018 desktop pro product. When I was using the product and attempting to do the bank feeds, Intuit reached into my desktop product and completely blocked the use of the bank feeds and forced me to upgrade to the 2021 product, which also forced me into an annual subscription model to pay every year for the use of the product.

The pitches around the "new and improve" bank feeds center on the website are impressive!! Looked like I made the right decision on the product! But every bank feed I attempted to use turned up the same message about IE being blocked for all the reasons stated here. This is unconscionable.

C

Charies_M

Level 9

I'm here to take care of your concern, bphelan12211.

First of all, I appreciate you for sharing your thoughts about the new and improved bank feeds center of QuickBooks Desktop.

Going back to your issue about the Internet Explorer (IE) being blocked, there are actually factors you need to consider when using the said browser in QuickBooks Desktop. Among these are the following:

Before troubleshooting, you may want to try the task on another computer to see if it is successful and verify your network (if any) is compatible with QuickBooks.
Make sure you update to the latest version of Internet Explorer, IE 11, if you are using Internet Explorer 10 or versions older.

f the IE is not in the latest version, I suggest upgrading to the latest support IE version. For your reference, read this article: Upgrade Internet Explorer to open QuickBooks Desktop.

In the meantime, check out these articles about Internet Explorer settings in QuickBooks Desktop:

All you want to know about managing bank feeds can be found here: Get started with Bank Feeds for QuickBooks Desktop.

I've also included our Reconcile Workflow article for reference. This serves as a guide when reconciling.

If there's anything else you need help with bank feeds, please add them below. I'm always here to help.

H

Harrfloor

How on earth is this STILL an issue?! It renders a major feature useless for the vast majority of paying customers and poses a huge security risk. This could cost Intuit a lot of money should something major happen. Bank feeds are a core tool in QB, so fix this. If nothing happens by the time IE11 sunsets, I'm switching to Sage.

J

Jon1818

Don’t hold your breath. This has been an issue for years. Nobody from intuit has ever even responded on this thread. And talking to their customer service is even more futile as they literally have zero clue about this issue. If your threat was real, you should just switch now. Intuit does not give a crap.

P

PayPalTerminator

its all linked to IE. physically remove IE from the computer and it will default to the browser you have as the default. Get a password manager that will auto fill the user name and password. Just try not to use too many computers because then they will bust your baslls asking you constantly for verification codes.

H

hcfknox

How many years does everyone have to complain before something is done to correct this problem? This has been ongoing for years... We pay enough for our subscriptions that everything should work properly!

E

ericjohnson602

I'm seeing the internal browser is Chrome 84.0. I know this because the BoA website is showing an error and is requiring Ver 93 or higher to function.

Can't change browser, internal browser hasn't been updated since Jun whatever 2020 (which correlates to Wiki article of Chrome release dates), QBDT 2022 is already up to date.

How can we update the internal browser now?

S

ShiellaGraceA

Level 9

Thanks for joining us here today, @ericjohnson602.

I'll share some information about changing the default internal browsers. Internet Explorer 11 is the current browser for QuickBooks Desktop, but as of June 15, 2022, Microsoft will no longer support it. Last June 10, 2022, all supported versions of QuickBooks Desktop (QBDT) will begin to use our new custom browser. All you have to do is update to the latest release.

Since you've already updated your QuickBooks, check if you have Released 15 (R15) in the program. Let me guide you how to check.

On your keyboard, press Function 2 (F2).
A Product Information window will open, you can see the release at the very top.

If you don't have it yet, proceed with the manual update. Refer to this article for the step-by-step instruction: Update QuickBooks Desktop to the latest release.

Once finishes, restart your computer to install the update.

Additionally, you check this link to learn more about our built-in browser and its technical specifications: Use out built-in browser in QuickBooks Desktop.

Feel free to leave a comment below if you have follow-up questions or concerns with QuickBooks' default browser. I'll be around to help. Have a great day!

J

JISAINC

I am running QB Pro 2021 R10P and Loan Manager does not work. it is still looking for IExplorer. I have a number of loans loaded and I can not access any information on them. I contacted tech support a couple weeks ago and they said they are working on it. Has this been solved?

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