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New Member
September 15, 2026
Question

Design feature to update AR Invoice template freezing and not working

  • September 15, 2026
  • 1 reply
  • 12 views

I have cleared all my cookies and cache and when I go into edit our AR customer Invoice template and I click on Design and then Edit the Standard Invoice template, my page freezes and it is not loading no matter what internet changes are made.  Does this feature no longer work with QuickBooks online?

1 reply

Moderator
September 15, 2026

@lisapell2000 

Getting your invoice templates formatted smoothly is essential for running your business, and I want to help you get this page loading properly again.

I've confirmed there's an ongoing investigation regarding this behavior in QuickBooks Online when editing templates. I’ve added your account to this investigation, which means you'll automatically receive email updates as soon as any news or a fix becomes available.