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April 24, 2024
Question

Exception saving the cache

  • April 24, 2024
  • 1 reply
  • 2 views

When we close quickbooks, it takes about 15 - 20 seconds to close and we get a lot of errors in the Windows application log and the quickbooks log?  Anyone else experience this?

 

Here is the QBWin log errors:

 

oaerror.c (109) : CHECKPOINT: 1388: Tue Apr 23 16:48:13 OAstdMethodRet (80040607)
aggregatevaluemanager.cpp (1305) : MESSAGE: 1388: Tue Apr 23 16:48:13 LVL_ERROR--Exception saving the cache
oaerror.c (109) : CHECKPOINT: 1388: Tue Apr 23 16:48:13 OAstdMethodRet (80040607)
aggregatevaluemanager.cpp (1305) : MESSAGE: 1388: Tue Apr 23 16:48:13 LVL_ERROR--Exception saving the cache
oaerror.c (109) : CHECKPOINT: 1388: Tue Apr 23 16:48:13 OAstdMethodRet (80040607)
aggregatevaluemanager.cpp (1305) : MESSAGE: 1388: Tue Apr 23 16:48:13 LVL_ERROR--Exception saving the cache
oaerror.c (109) : CHECKPOINT: 1388: Tue Apr 23 16:48:14 OAstdMethodRet (80040607)
aggregatevaluemanager.cpp (1305) : MESSAGE: 1388: Tue Apr 23 16:48:14 LVL_ERROR--Exception saving the cache
oaerror.c (109) : CHECKPOINT: 1388: Tue Apr 23 16:48:14 OAstdMethodRet (80040607)
aggregatevaluemanager.cpp (1305) : MESSAGE: 1388: Tue Apr 23 16:48:14 LVL_ERROR--Exception saving the cache
oaerror.c (109) : CHECKPOINT: 1388: Tue Apr 23 16:48:14 OAstdMethodRet (80040607)
aggregatevaluemanager.cpp (1305) : MESSAGE: 1388: Tue Apr 23 16:48:14 LVL_ERROR--Exception saving the cache
oaerror.c (109) : CHECKPOINT: 1388: Tue Apr 23 16:48:14 OAstdMethodRet (80040607)
aggregatevaluemanager.cpp (1305) : MESSAGE: 1388: Tue Apr 23 16:48:14 LVL_ERROR--Exception saving the cache
oaerror.c (109) : CHECKPOINT: 1388: Tue Apr 23 16:48:14 OAstdMethodRet (80040607)
aggregatevaluemanager.cpp (1305) : MESSAGE: 1388: Tue Apr 23 16:48:14 LVL_ERROR--Exception saving the cache
aggregatevaluemanager.cpp (1984) : MESSAGE: 1388: Tue Apr 23 16:48:14 LVL_SEVERE_ERROR--Could not save Persistent Aggregate Value. Hr = 80040607
prefuser.c (1409) : MESSAGE: 1388: Tue Apr 23 16:48:14 LVL_SEVERE_ERROR--Could not save User Value Cache. Hr = 80040607

1 reply

Level 5
April 24, 2024

Run the Verify/Rebuild Data utility. Did you encounter any error message?

 

nubyjackAuthor
April 24, 2024

Just ran the verify data.  Said there were no issues with data.

Level 5
April 24, 2024

Next step, run the Condense Data utility with any scenario to isolate the problem. Did you encounter any error message?