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September 29, 2022
Question

Liability history

  • September 29, 2022
  • 5 replies
  • 45 views

Part of my payroll liability history has disappeared and all of my direct deposit liability checks have disappeared.  When I try to reconcile my bank account my invoices are showing as checks.  HELP!

5 replies

JessT
Moderator
September 30, 2022

Hi PP67,

 

Thank you for getting help with your missing payroll transaction history.

 

Let's run the verify and rebuild data utilities to see if you're just experiencing data issues. Please check out the detailed steps in this article: Verify and Rebuild Data in QuickBooks Desktop.

 

Feel free to go back to this thread if you have any other questions in mind.

PP67Author
October 1, 2022

I did this yesterday and everything showed no issues

DivinaMercy_N
Moderator
October 1, 2022

Thanks for getting back here, @PP67. I can share additional information on how to resolve the missing payroll liability checks in your QuickBooks Desktop (QBDT) account.

 

To clarify, may I know if you've recently restored a backup file before sending the paychecks? If so, this may be the reason why some of your payroll liability checks are missing. To resolve this you may need to recreate the checks by following the steps in this article: Recreate a missing or voided direct deposit paycheck in QuickBooks Desktop Payroll.

 

If not, let's now check your Audit Trail report to review if there are any actions made to the paychecks (if they are deleted or voided). Here's how:

 

  1. In your company file and click the Reports menu and choose Account & Taxes.
  2. From there, select Audit Trail.
  3. Once the report is opened, click Customize Report.
  4. Next, navigate to the Filter tab and choose the correct Transaction type.
  5. Then, filter the date.

 

For more information on modifying your reports, feel free to check this link: Customize reports in QuickBooks Desktop. 

 

If you don't see any action made to the payroll checks, I highly recommend reaching out to our Desktop Support team to further investigate the reason why the information is missing.

 

Let me know how this goes and don't hesitate to post again here. I'm always here ready to lend a hand and provide additional assistance. Have a good one and keep safe.