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July 14, 2020
Question

Outlook and Quickbooks freeze when emailing

  • July 14, 2020
  • 7 replies
  • 25 views

When emailing a single form (invoice / statement / etc) from Quickbooks using Outlook 365 and I save a draft of the email, both programs lock up and I have to go through the task manger to end both programs and have them reload.

I need to at times save the email in my drafts folder because at times I have other attachments I need to send that are not from the Quickbooks program.

I never had this issue using our previous version of Enterprise Desktop (v13).

7 replies

BigRedConsulting
Level 15
October 22, 2020

Did you ever get this resolved?

 

It looks like a many customers have been seeing this all year and Intuit has been promising a fix since February.

 

https://quickbooks.intuit.com/learn-support/en-us/other-questions/outlook-crashing-when-sending-invoice-emails/00/476501

MH_WMTLAuthor
October 22, 2020

No it never has been resolved.  I ended up resorting to changing my setting from sending using Outlook to Webmail to avoid the problem.