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K
Kat0
March 2, 2023
Question

QB Self-employed sudden high data usage

  • March 2, 2023
  • 1 reply
  • 4 views

I’m using QB Self-Employed to track mileage on iOS. I’ve been using it for well over a year, and in the last couple months it has started using TONS of data. This period is >8GB alone. It was not doing this a few months back, and my driving habits haven’t changed at all. Does anyone know the cause of this or how to fix it? I don’t want to set my location to “while using” and remember open the app every time I have a work trip and not a personal one, but I’m not sure what else to do.

1 reply

A
AbegailS_
Level 6
March 7, 2023

Hello, @Kat0.

 

I want to ensure you have no issues using the QuickBooks Self-Employed (QBSE) mobile app.

 

To start, may I know if you're tracking your mileage? Normally, the average amount of data used when using the QBSE app is 5MB. But, it would still differ according on your device.

 

For the time being, I have few troubleshooting steps to help this sorted out. First, let's make sure your app is working properly we need to ensure that the app is updated into the latest version. 

 

  1. On your device, open the App Store.
  2. Select the Today tab, then select your profile.
  3. In the Available updates section, look for the QuickBooks Self-Employed app.
  4. If you see the option, select Update.

 

 You can also use Apple's steps to update your app.

 

To fix your mileage tracking issues, you can check out this article: Fix mileage tracking issues in QuickBooks Self-Employed for iOS

 

You can also check out this article that can guide you to use the QuickBooks Self-Employed mobile app to track your business miles. 

 

I'll address any other questions you might have for your Self-Employed account. Just reply to this thread. I'll be there for you. 

K
Kat0Author
March 7, 2023

Yes I had automatic tracking on and my settings set to “Always” for location services. I tried switching it to “while using” after this discovery, and it would t let me even just open the app and manually track a drive.

 

Unfortunately it is up to date, and I have checked every setting possible. This has also been happening for a few months and the app has had multiple automatic updates in that time period I’m sure. And it’s no typo - the app used >8GB. I streamed YouTube for >3 hours during that period and it used far less data.

 

I reset my cellular usage tracker, and it used 234MB in the same time period my active GPS I use for navigation used 7.7MB. I am on wifi when I’m not traveling so that makes this usage even more bizarre. I have no idea what’s going on with the app but it’s destroying my data, and now due to that is interfering with the functionality of the app I need to use for my clients as a self-employed individual, so I will be canceling my subscription.

M
Mtrott
March 17, 2023

I hope you get an answer to this, I am having the same issue.  I have 8gb of data on my cellular plan and this app suddenly chewed up 6 gob in the first week after my data plan renewal date.  I turned cellular off as well until I can get this sorted out.  My data plan only allows for 3G or LTE even though my phone can technically work on 5G.  I’m in Canada.

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