QBO and Maichimp integration

Welcome to the Community, jmfocus. I'm here to ensure you can sync your customers from QBO to Mailchimp.

To better help you, can you tell me more about your issue you've encountered? Did you receive any error message? Any additional information will greatly appreciate.

While waiting for assistance from Mailchimp, let's take some troubleshooting steps to help isolate and fix the issue. We can disconnect and reconnect the app.

If you've connected Mailchimp using a connector in QBO, here's how to do it:

1. Go to Apps, select My apps and search for Mailchimp.
2. Select the Action dropdown arrow, then select Disconnect.
3. Complete the short questionnaire.
4. Select Disconnect.
5. Find the Mailchimp app again on the Apps page.
6. Select the app and click on Opt-in now.
7. Follow the on-screen instructions.

On the other hand, if you're working in Mailchimp, you can follow this article: Disconnect QuickBooks Online.

In addition, here's an article that'll help you transfer app ownership in QBO.

If you have further questions or clarification about integration or other related concerns in QBO, feel free to reply to this thread. The Community is open 24/7.

Thank you for connecting with the Community! I will love to assist you here. Could you clarify if those employees are terminated in QuickBooks and unlinked? Here's how to check:

1. Navigate to Payroll, then select Employees.
2. Select the new hire's name to open their profile.
3. Scroll down to the Permissions or Employment section.
4. Set their status to Terminated and choose a termination date.
5. Click Edit next to their access permissions and select Remove Access.
6. Save the changes. 

Since you are being billed per-employee, you must ensure the roster reflects your actual active headcount:

1. Go to the Gear Icon (Account and Settings) in the top right.
2. Under Billing & Subscription, select Payroll.
3. Review your active employee count and check whether the terminated employees are still shown.

I look forward to an update! I truly appreciate your patience thus far.