Sending HTML email using Mozilla Thunderbird - plain text only option

Forum|Forum|4 years ago
July 6, 2022
3 replies
52 views

We are attempting to use the Quickbooks Payments feature, which we just got set up and works fine.

However, users with Thunderbird are unable to send HTML emails. The plain text emails look terrible and we need to be able to send the HTML version via Thunderbird, but the option to send non-plain text is grayed out.

Is there a solution to this? These users would rather not use Outlook if at all possible.

Carneil_C

Level 6

I appreciate you laying out the details of your concern and adding a screenshot, @DKRat.

I’d be delighted to provide some alternatives, so you’ll be able to deselect the Use "Plain Text" format for e-mailed invoices option in QuickBooks Desktop.

Since the option is greyed out when selecting the Mozilla Thunderbird option, you'll want to use the Web Mail option instead to unmark the Use "Plain Text" format for e-mailed invoices box. Once done, select the Mozilla Thunderbird option again, and you can now utilize it without using the plain text email feature.

I’m happy to provide some screenshots for additional reference:

For more insights about setting up an email service in QBDT, feel free to open this article here: Connect your email to QuickBooks Desktop.

Moreover, you can pull up this handy guide just in case you’ll want to send multiple invoices at once: Email sales forms, invoices, and statements in QuickBooks Desktop.

Please feel free to keep me posted on your progress when setting up this feature in QBDT. I'm determined to help you succeed. Keep safe always!

DKRatAuthor

Thank you for trying to help @Carneil_C

I tried the steps you mentioned but they did not work. I was able to see the unchecked box from the Web Mail option, but if I switched back to Thunderbird it would not work.

Another coworker called and was informed that the only version of Thunderbird that does work is v60. So we may not be able to use Thunderbird in this way.

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