Web connector error after QB automatic update

Forum|Forum|3 years ago
October 31, 2022
1 reply
1 view

Our company upgraded to desktop version Enterprise 23 last month. Initially there were no issues with running third party app on web connector. This morning QuickBooks ran an automatic update to the software and now web connector is giving a "A remote error occurred" error and won't communicate with the third party. Any ideas on how to fix this issue?

AlcaeusF

Level 14

Hi there, @mulliganspal1.

Thank you for choosing QuickBooks as your accounting software. I'd be glad to assist you with the web connector issue in QuickBooks Desktop.

Can you share with me the specific error code you're getting on your end (ex: QBWC1006)? This information will help us provide the necessary troubleshooting to get you back on track.

There are different types of error codes you may encounter when using Web Connector for third-party applications. The troubleshooting steps to resolve the problem are different for each error.

For now, I recommend checking out the article about how to fix Web Connector issues. Here's the link: Fix common Web Connector errors in QuickBooks Desktop.

Also, there are different versions of QuickBooks Web Connector you can download to manage your apps. For more information about it, you can visit this article: Set up QuickBooks Web Connector.

Let me know if you need more help syncing your data in QuickBooks Desktop. I'm always here to help. Take care always.

mulliganspal1Author

Thanks for your effort to help! The issue has been fixed. The third party engineers determined they needed to make a change with their web connector app to be compatible with Enterprise 23.

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