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New Member
July 17, 2026
Question

Failed / returned vendor billpay - how to record?

  • July 17, 2026
  • 0 replies
  • 13 views

We use quickbooks billpay to pay many of our vendors.  One vendor provided the incorrect ACH info, so the payment was returned.  We then re-issued it with the correct ach info. I’m not quite sure how to account for the multiple transactions, and am looking for assistance.

 

Under the vendor, I see:

 

3/13 - Bill - Vendor 1 - Paid - $7600

3/16 - Bill Payment - Vendor 1 - Voided - 0 (this was done automatically by qbo admin service)

3/31 - Bill Payment - Vendor 1 - Applied - $7600


This seems okay.

 

In the bank feeds, however, it reads like this:

03/17/2026    
INTUIT BILL_PAY (Payee - Quickbooks Payments)
-$7,600
QuickBooks Payments
Added to: Expense 03/17/2026
<NEED CATEGORY>

 

03/30/2026    
INTUIT REFUND (Payee - Quickbooks Payments)
$7,600
QuickBooks Payments
Added to: Deposit 03/30/2026

<NEED CATEGORY>

 

04/01/2026    
INTUIT BILL_PAY Vendor 1
-$7,600
Vendor 1

Matched to: Bill Payment 03/31/2026
20000 Accounts Payable

Should I just stick the first two transactions (from 3/17 and 3/20) in a clearing account, as they’re essentially a wash?  Leave the payee as quickbooks payments for both?  Any assistance is appreciated.