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I'd appreciate you for sharing the steps you've performed, hkg48035.

Combining a customer refund and settlement amount is currently unavailable in QuickBooks Desktop. As a workaround, you can create a journal entry for the settlement. Then, enter a check for the refund.

Here's how to create a journal entry:

1. Go to the Company menu and select Make General Journal Entries.
2. Fill out the fields to create your journal entry. 
3. Make sure your debits equal your credits.
4. Once done, click Save & Close.

For more details, please see this article: Create Journal Entry.

Once done, you can now record the refund.

Additionally, I've added an article that'll help you personalize your reports in QuickBooks Desktop. This helps you view the details needed: Customize Report.

Please keep us posted if you need additional assistance tracking and managing your QuickBooks transactions. We're always here transactions help you out.