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J
JJSmith99
November 27, 2025
Question

Automatic declined emails to customer?

  • November 27, 2025
  • 1 reply
  • 2 views

i am using quickbooks recurring payments. my customers are not receiving an email if their credit card is declined. They only get receipts if the payment is successful. how do I automatically notify them of a declined charge?

1 reply

J
Jane_MQuickBooks Team
QuickBooks Team
November 27, 2025

Hi there, @JJSmith99.

 

Automated email notifications for declined recurring payments to customers are not available in QuickBooks Online and QuickBooks Payments. The system only sends receipts for successful transactions.

 

To manage this, check the Payments dashboard or reports to find declined transactions. Contact the customer via email or phone to inform them and request updated payment information. Once the customer updates their card details, you can retry the transaction manually.

 

Let me know if you have any other questions. We're here to help.

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