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April 3, 2020
Question

Cant find customer payment

  • April 3, 2020
  • 1 reply
  • 17 views

My customer pays using Zelle, the online payment app.  His 8-19 deposit is in my bank.  The customer  section has the payment under his account.  The payment does not appear in my checking account.  It was deposited to undeposited funds.  When I click on the payment in the customer register I am taken to a customer payment screen with the amounts from 9-19, 10-19, and 11-19.  However there is nothing for 8-19.  How do I get this payment into my checking account?  I can only delete this payment if I can access the original deposit, but there is nothing in checking for August.  

1 reply

Michael K
Level 4
April 3, 2020

Hey there, @mforest. Happy to help out here.

 

When you receive payment on an invoice in QuickBooks Online, it will go to Undeposited Funds until you create a Bank Deposit from it. If you're not seeing the deposit for the payment in your Bank Register, that indicates that the Bank Deposit for the payment wasn't created. Here's how to deposit a payment:

 

https://youtu.be/_pCMtmY3pao

 

Due to the length of the required steps, I'll just link you to this awesome resource: Record and make Bank Deposits in QuickBooks Online

 

Once you've recorded the deposit, you should see it in your bank register.

 

Let me know if you have any other questions, I'll be here to help. Have a good one!

mforestAuthor
April 4, 2020

Michael, my undeposited funds account is zero.  I don't understand how this amount is listed as a payment in my customer receivable register, but when I click on it it takes me to a box with customer deposits from the next three months. QB says I cant delete this deposit from the receivable window, but the deposit is not in my checking account where I am supposed to delete it.  

mforestAuthor
April 4, 2020

Second screenshot