Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
March 2, 2023
Question

Client email address does not show on Send Report

  • March 2, 2023
  • 1 reply
  • 3 views

Under the Report Center, I have memorized reports that I send weekly. 

Clicking Email, Send as PDF, there is a TO box for email addresses.  It has a drill-down arrow, but nothing shows in it.  I would think it should pull email addresses save from some file somewhere.

I have saved Customers' Main Email address under the Customer tab.

So, I have to go to Customers, and Ctrl+C an email address then go back to Send Email and Ctrl+V.

Is this box supposed to show Customer email addresses?  CC and BCC do not have the drill-down button.

It would be very useful to see saved email addresses on the box where you have to type them in everytime.

 

1 reply

JocelynCAuthor
March 2, 2023
This post has been deleted.

I tried your solution, but there is no "Customer List" with the ability to right-click.  There are "Customer Type" and "Customer Message", nothing else with the word 'customer'. 

I did check with "Add/Edit Multiple List Entries" to verify email addresses, and everything looks correct.

I think I'll have to check with Support and find out what is going on.

Thanks for your suggestion.

February 5, 2026

did you ever find a solution? I am having the same issue.