Collapse Reports

Thanks for reaching out regarding the issue you're experiencing with reports collapsing after updating to QuickBooks 2024, JohnRider. Let me route you in the right direction for support regarding this matter.

I know how important it is to have your reports displayed accurately. However, there's an ongoing investigation into the root cause of this matter, and our product engineers are diligently working to find a permanent solution for this problem. That said, I recommend contacting our Customer Care Team so they can add you to the affected users list. This way, you'll receive an email notification once an update becomes available. 

Here's how to reach us:

1. On the top menu, go to Help.
2. Select QuickBooks Desktop Help/Contact Us.
3. Click Contact Us.
4. Give a brief description of your concern. Then, Continue.
5. Sign in to your Intuit account. Then, enter the code you receive in your email.
6. Choose to Chat with us or Have us call you.

Please check out support hours in this article so your concerns get promptly addressed: Contact QuickBooks Desktop support.

I appreciate your patience while we're working on resolving this issue. If you have any additional questions or need further assistance about anything QuickBooks-related, don't hesitate to reach out. I'm just one post away, JohnRider.

@JohnRider 

You're experiencing Intuit's new and improved reports for QuickBooks Desktop!

They're provided by the We-Don't-Know-How-To-Test-Software team, seemingly in an effort to make QuickBooks Online reports look better.

Rest assured, studies show that they're much easier to read, given that they contain almost no information. Yes, very streamlined and modern!

Same issue.  Extremely frustrating!

SUPER ANNOYING! I think Intuit is trying to make desktop more and more unusable, so we'll all switch to the more profitable QBO.

Had the same problem yesterday.  Today it is fixed.  How, I have no idea.