Question

Credit Memos and Progress Billings

Forum|Forum|5 years ago
March 18, 2021
15 replies
30 views

When creating a credit memo for a progress invoice issued on an estimate, the total % column and total previous amount are not updated.

QuickBooks Enterprise Suite

R

ReymondO

Moderator

Hey there, @ControllerBVTC.

Once you set up and use progress invoicing in QuickBooks Desktop (QBDT), the total percentage used on the estimate should reflect when you create an invoice.

If the percentage column isn't updating, you can perform some basic troubleshooting steps to address the issue. There might be data damage in your company file that's causing this unexpected behavior.

You can follow these steps to address it.

First, update QuickBooks Desktop to the latest release. Doing this will help you resolve minor issues in your desktop file. Here's how:

Go to the Help menu and select Update QuickBooks Desktop.
Click the Update Now tab.
Select Get Updates to start the download.
When the download finishes, restart QuickBooks.
Once prompted, accept the option to install the new release.

If you're still getting the same behavior, run the Verify and Rebuild Data tools. Verify Data self-identifies the most commonly known data issues within a company file while Rebuild Data self-resolves most data integrity issues that the Verify Data finds.

I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can. Have a great weekend.

R

ReymondO

Moderator

Hi Customer, @ControllerBVTC.

Hope you’re doing great. I wanted to see how everything is going about the total percentage used on the estimate issue you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

S

SrAcct1

I believe I am having the same issue and the question was not answered. Let me give an example. If I have an estimate for $5000 and I bill 100% of that, there is a zero open balance on the estimate. However, if I have to create a credit memo for $1000 due to a billing error, the estimate amounts are not updated. It still shows an open balance of -0- when it should show $1000. And any item quantities are not updated either. For example, if my estimate was for 100 of X item at $50 each ($5000 total) and I billed all of them but then applied a credit memo for 20 @$50 or $1000, the item quantity should update to show that I have 20 left to bill on the estimate but it does not. Is there a way to make the estimate update to the correct quantity and amount?

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