Does anyone know how to use the QuickBooks Fixed Asset Manager?
I tried to use FAM for the first time today. I tried to enter some assets that we acquired a few years ago and that we have been recording depreciation on. I then tried to generate a depreciation journal, and the results were nowhere close to correct. FAM seems to think that I have no balance for the assets, but there is already one there. I'm sure that I have made some error in how I entered the information, but I have not been able to find anyone at QuickBooks support who is familiar with FAM. I don't mean to be facetious, I spoke with three different people who either told me I needed to talk to someone else or sent me a Knowledge Base article, but it didn't seem to me that anyone was familiar with the FAM product itself.
So my question to the community is whether there is a way to get support from Intuit for FAM, since I have what I think is a fairly straightforward question for someone who knows how the software works.