GoPayment App & QB Desktop

Forum|Forum|4 years ago
September 29, 2021
7 replies
13 views

Any ideas on why GoPayment sales are not syncing with QB Desktop? We see the sales through our CC processing but they are not recording with daily sales or inventory amounts.

QuickBooks Point of Sale

JessT

Moderator

Hi Lisa,

Thank you for visiting the Community today. Let's get your inventories updated.

You'll want to connect your go payment device and sync your inventory items in your QuickBooks Point of Sale to your mobile, so they'll update when you have a sale. Please check out this article for more details: Connect GoPayment to QuickBooks Desktop Point of Sale.

If you have any other concerns, feel free to go back to this thread. Take care and have a good one!

Lisa ClineAuthor

We have done this and can ring sales on the GoPayment App. The issue is these sales never sync with the main system.

Tori B

QuickBooks Team

Hey there, @Lisa Cline.

Thanks for taking the time to reach out to the Community for support. I hope you're enjoying the day so far.

To ensure that QuickBooks Point of Sale is running on the newest patches and fixes, let's make to update it to the newest release. I've included some steps below to update.

Sign in to your POS system as an admin.
Go to the Help menu and hover over Software Update.
Select Updater Preference.
Click the General tab.
Select Automatically download updates.
Then click OK once done.

You can also refer to this link for more details about this: Update QuickBooks Point of Sale. Once you've updated, let's see if you're able to sync.

If the issue persists, I recommend reaching out to our POS support team. One of our agents can look into your account and investigate the connection between your POS and GoPayment app.

Please feel free to reach out to the Community any time. We're always around to lend a hand. Take care and have a great day!

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