Question
Has anyone been having problems with tech support?
I called the other day and asked for help with a problem. The support person initially did not understand the problem and asked for more info. After 5 minutes, she told me that she understood and asked to put me on hold. She came back 5 minutes later with a solution to a totally different problem. This happened 2 more times with 2 other problems. I understand that English was their 2nd language, but the bottom line is that I spent over 4 hours on the phone with them when I should only have spent 15 minutes. I have been using QB for over 20 years, but I am seriously considering switching to a competitor. During those 20 years, I have had decent support from their support staff, but this past week has been a nightmare.