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1 reply

D
DebSheenD
Level 5
May 3, 2022

Hello there, mkelly-miradorll.

 

We value your time and your business. I'd be glad to share some insights about the robot page in QuickBooks Online.

 

The robot page/CAPTCHA is based on the browser. If you log in to your account to a different browser, a robot page and a verification code will be asked.
 

Also, you will be asked for a verification code if the browser is set to “do not remember history”. 

 

Since the CAPTCHA is from your internet browsers, I recommend reading this article to know more about how to remove robot page/CAPTCHA verification in your browser: How to Remove Captcha-Verification.systems Pop-ups [Chrome, Firefox, IE, Edge]. 


Don't hesitate to post again or leave a comment if you have any follow-up questions. We're always here to help.

J
JHB67
July 5, 2022

Hello!

I am unable to link my BMO-bank account to my QB-account.  Spent a couple of hours again on 7/1/22 with tech support. Still getting stuck on window "verifying that I am human", but there is no CAPTCHA visible to click on. Strange thing is I have (and still can) link this bank account to my other QB account (from which I have unsubscribed, as my accountant wanted me use an account she shares with her clients. THIS latter account is the one I am unable to link to my checking account) I have tried all the browser suggestions mentioned, to no avail. 
 
 Apparently it has been forwarded to software engineers. Have not heard back, but is eagerly awaiting a resolution.
 
Thanks
 
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