How to get rid of json input

Thank you for dropping your question here in Community, @sarahmangold8.

The JSON error mostly caused by a QuickBooks Online app or a web browser. To fix this issue, I recommend using another browser or a private browser/incognito window so you would identify the root cause of this error.

If you were able to log in, lets clear the cache of your default browser so you will have the best and most secure experience with QuickBooks Online.

To clear cache, here’s how.

Google Chrome

1. Select the Menu: button.
2. Select Settings.
3. Select Advanced.
4. Select Site settings under Privacy and Security.
5. Select Cookies and site data.
6. Select See all cookies and site data.
7. Type “intuit” in the search bar to find Intuit cookies.
8. Select Remove.
9. Restart Google Chrome for the changes to take effect.

You may refer to this article about clearing the cache browser. Clear cache and cookies to fix issues when using QuickBooks Online.

You can also use this article if you have some other issues. Help article.

Please leave a comment below if you have any other questions. Take care!