How to post a payment to closed invoice

Hello there, KD. I'll share details on how you can post a payment to a closed invoice in QuickBooks Online (QBO).

To start, issue a refund to the credit card to return the amount to your client's account. For reference, check out this link: Void or refund customer payments in QuickBooks Online.

Your next step is to remove the payment to that invoice to open it. To do so, you can delete or void the transaction. Here's how:

1. Navigate to the Sales menu and select All sales.
2. From there, look for the payment.
3. In the Action column, click the dropdown and select Void or Delete.

Once done, you can now apply the payment from the insurance to that invoice. I'll guide you on how:

1. Navigate to the + New menu.
2. Next, click Receive payment.
3. From the Customer dropdown, click the name of the customer.
4. In the Payment method dropdown, select the payment method.
5. From the Deposit to dropdown, choose the account you put the payment into.
6. In the Outstanding Transactions section, select the checkbox for the invoice you're recording the payment for.
7. Enter the Reference no. and Memo if needed.
8. Click Save and close.

Additionally, you can run an A/R aging report to see the overview of your customers' outstanding balances, how much is still due, and how long they’re past due in QBO.

If there's anything else you need to know about managing invoices, please don't hesitate to leave a reply below. I'd be here ready to help to ensure your goal is achieved.