Hello there, houseflexnow. Welcome to the QuickBooks Community. I can help figure out why you can't create invoices. We'll need to check the access given to you by the Company or Master admin. You'll need to have permissions to access the areas of Customers & Sales to be able to create invoices. You can let them review your access rights to the company file to ensure you can access invoices. Here are the steps on how to change a user's access rights:Click the Gear icon.Select Manage Users.Choose a user.Click Edit.I also have an article here that'll explain to you all types of permissions. You might want to check this article: Get to know user types and permissions Just in case you need help from our Phone Support Team, you can reach them through this article: Get help with QuickBooks Online The Community team is on the lookout for your response. If you're referring to something else, please add more details by leaving a comment below.

Question

I am not being able to create invoices

Forum|Forum|7 years ago
November 30, 2018
1 reply
11 views

No text available

QuickBooks Online

AlcaeusF

Level 14

Hello there, houseflexnow.

Welcome to the QuickBooks Community. I can help figure out why you can't create invoices.

We'll need to check the access given to you by the Company or Master admin. You'll need to have permissions to access the areas of Customers & Sales to be able to create invoices. You can let them review your access rights to the company file to ensure you can access invoices.

Here are the steps on how to change a user's access rights:

Click the Gear icon.
Select Manage Users.
Choose a user.
Click Edit.

I also have an article here that'll explain to you all types of permissions. You might want to check this article:

Get to know user types and permissions

Just in case you need help from our Phone Support Team, you can reach them through this article:

Get help with QuickBooks Online

The Community team is on the lookout for your response. If you're referring to something else, please add more details by leaving a comment below.

J

Justine121

All this has been done, I have full access. I have had no issues before and all I am trying to do is raise invoices for current clients.

R

Rasa-LilaM

QuickBooks Team

Thanks for joining this thread, Justine121.

Let me provide some information on why you’re unable to create invoices.

We’ve received reports that some customers are unable to add invoices in QBO. This is a current issue, and our engineers are of it (INV-56691). They’re working towards finding a permanent fix for this unusual behavior.

In the meantime, log in to your clients' companies using a mobile device and create the invoices from there. We also encourage all affected users to sign up to the notification list. Doing so ensures you’ll receive email updates about the investigation.

I recommend you reach out to our QBO Care for further assistance. They can add your company information in a secure space.

Here’s how:

Press the Help icon at the top to open the QB Assistant window.
In the Assistant tab, enter the issue/topic in the field box.
Click the Get help from a human link and follow the on-screen steps to complete the process.
Pick Chat for real-time assistance or Callback to speak with an agent.

Need help performing any QuickBooks processes? Press here to view our self-help articles. From there, you’ll also see the links to our online tutorials and the QuickBooks Resource Center.

I appreciate your patience while we’re working through this. Feel free to visit the Community again if you have other concerns. I’ll be around to help and make sure you’re taken care of.

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