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Playawest45
August 13, 2025
Question

Missing invoice

  • August 13, 2025
  • 1 reply
  • 1 view

I had an payment that came in via Playanywhere bank deposit. . 

When I tried to match the invoice to the bank deposit the invoice is missing. If I look at  pledges the transaction shows as Payanywhere. If I select the Payanywhere, I see the original customer's name and I separated the transaction into customer amount and Payanywhere fee. But if I select all sales and enter the customer's name I can not find the transaction. How am I going to know if the customer has paid if it is not obvious? 

1 reply

JenoP
JenoPQuickBooks Team
QuickBooks Team
August 13, 2025

There are a couple of reasons why an invoice may not appear when searching for a match, Playawest45.

 

First, this can happen if the invoice has already been matched or if a payment was recorded manually and is awaiting deposit.

 

To check, open the invoice and make sure there aren't any payments that have been applied to it. Here's how:

 

  1. Open the invoice.
  2. Check the status of the payment in the upper-left-hand corner, just beside the word "Invoice".
  3. You'll either see Paid in full or Partially paid.

 

 

If a payment was already applied, match the deposit from Payanywhere with the payment instead.

 

Next, the transaction you're trying to match might be outside the default date range that QuickBooks is searching. Change the date in the From and To fields to match the invoice date.

 

 

You also mentioned not being able to find the invoice when using the customer's name. Make sure the name attached to the invoice is the customer and not Payanywhere.

 

The Community is always here if you need anything else.

P
Playawest45Author
August 14, 2025

Apparently the match is already made. The customer disappeared from the aging report. 

 

The problem is I do not see the invoice. I looked under All Sales, Pledges and the invoice is not there. So maybe the way it worked is once the match is made then invoice disappears. However, this creates a problem that I don't know if I did invoice and the customer paid or if I forgot to invoice. 

 

P
Playawest45Author
August 14, 2025

Yes, the invoice is under Payanywhere and I added to the description the customer's name

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