WHAT IS GOING ON WITH QB

Hello, @achubb1960.

I want to ensure you get the support you need. 

Since this issue is about your merchant account, I suggest getting a callback from our Merchant Services team. They'll have the tools to locate your accounts, be able to see if your other account is canceled, and tell you why this issue occurred. In QuickBooks Online, you can do this by following the steps below:

1. Go to the Help (?) icon.
2. Press Contact Us.
3. Enter Merchant Services in the information box.
4. Click Let's Talk.
5. Select Get a Callback and fill out your information so you can receive a callback.

Thank you for being part of the QuickBooks family. Wishing you the best!