Thanks for reaching out to the Community. I'll be glad to show you where the + New button is.
With the new QuickBooks update, the icon has now moved to the top of the left-hand menu. The screenshot below will help you find its new location.
Keep in mind, the + New icon may not appear if you haven't cleared your browsing data. This article will show you how to clear your cache and cookies on different web browsers.
I just received an answer to an issue I am having and was directed this +new button. I have cleared my cache and still don't see it. I am using QB Desktop Pro Plus 2021.
Thank you for reaching out to the QuickBooks Community, Cindy G. I appreciate that you shared the software you are using. Because of this information, it is clear to see that you were given instructions for QuickBooks Online. QuickBooks Online has that +New button, and clearing cache and cookies is a troubleshooting step we recommend to correct online issues. However, if you could share what you were trying to achieve, I can share the desktop steps! Please comment below. I will be looking out for your response, and remember that the Community has your back! Until then, continue to be safe and take care!
On the other hand, if you're using QuickBooks Desktop (QBDT), the + New icon isn't available. QBDT is a more detailed software, thus accomplishing a specific task can be achieved in a different way. If you happen to use QBDT, feel free to add more details here on what you're trying to do so I can assist you appropriately.
Additionally, feel free to utilize the below articles to learn what's new and accomplish tasks in QuickBooks:
You're always welcome to tag my name in your comments if you have any other concerns with regard to accomplishing tasks in QuickBooks. I'll get back to you surely. Take care.
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