Why when I "duplicate" an invoice it doesn't show any information and show errors?

Welcome to the Community, lreinwald.

To verify my understanding, what errors are you seeing? If you could provide a screenshot of what you're seeing, that could also be helpful.

I tested this in our test drive account and was able to duplicate my invoices without seeing any error messages. Additionally, the information contained on the invoice I duplicated showed up on my new invoice.

Here's an image showing my experience:

Since you're encountering errors when trying to duplicate invoices, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if you're able to duplicate an invoice successfully without seeing any errors.

Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

If you're able to duplicate an invoice without encountering errors while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.

In the event you continue seeing errors while browsing in incognito mode, you'll initially want to try switching to another browsing application.

Here's a list of supported browsers

• Google Chrome - version 78 or newer
• Mozilla Firefox - version 76 or newer
• Microsoft Edge - version 75 or newer
• Opera - version 68 or newer
• Samsung - version 10 or newer
• Safari - version 12 or newer

QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

In the event you've found no problems that could be causing this with your browser, you'll want to check the operating system and internet speed you're working with.

Here's our recommended operating systems and internet speeds:
 

• Windows PC - Windows 10, Intel Core i3 or a comparable processor (2013 or newer) with at least 2 GB of RAM, or Windows 10, Intel Core i5 or comparable processor with at least 4 GB of RAM.
• Mac - OS X El Capitan 10.11, OS X High Sierra 10.13, or newer.
• Linux - QuickBooks works with Linux, but you'll want to make sure you're using a supported browser and our recommended internet speeds.
• Internet connection - 1.5 Mbps to 3 Mbps or higher.

If you meet each of our system requirements, but are still encountering errors while duplicating invoices, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:
 

1. Use your Help (?) option.
   
   
    
2. Choose Contact us.
   
   
    
3. In the Ask a question (or tell us what's wrong) field, explain what you're reaching out about.
   
   
    
4. Click Continue.
   
   
    
5. Select Start a Chat or Talk to a specialist.
   
   

Be sure to review their support hours so you'll know when agents are available.

Please don't hesitate to send a reply if there's any questions or additional information you'd like to provide. Have an awesome Thursday!