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Rebecca - Product Champion
Level 3

Receiving verification code via email

I'm only able to receive my login verification code via SMS and I need to get it by email.

Solved
Best answer September 11, 2020

Best Answers
Rebecca - Product Champion
Level 3

Receiving verification code via email

In order to see both options (SMS and Email) Two-step verification will need to be turned off in Your Account.
This will allow you the option to choose Email to receive the verification code.

 

To do this:

1. Navigate to Your Account (see link above)

2. Select Sign in & Security

3. Choose Two-step verification and Turn Off

4. You will then be asked to enter your password to proceed.

 

Note: Turning off two-step verification will not prompt a code to be entered every time you login. Once Two Step verification is disabled, the code can be sent to email or phone. When the code is entered, it will save a cookie in browser which expires only if cookies are cleared. If you require a code to be entered each time you may need to clear your browser cookies before logging in or set your browser to do this automatically when it is opened.

 

 

View solution in original post

8 Comments 8
Rebecca - Product Champion
Level 3

Receiving verification code via email

In order to see both options (SMS and Email) Two-step verification will need to be turned off in Your Account.
This will allow you the option to choose Email to receive the verification code.

 

To do this:

1. Navigate to Your Account (see link above)

2. Select Sign in & Security

3. Choose Two-step verification and Turn Off

4. You will then be asked to enter your password to proceed.

 

Note: Turning off two-step verification will not prompt a code to be entered every time you login. Once Two Step verification is disabled, the code can be sent to email or phone. When the code is entered, it will save a cookie in browser which expires only if cookies are cleared. If you require a code to be entered each time you may need to clear your browser cookies before logging in or set your browser to do this automatically when it is opened.

 

 

View solution in original post

BBYRNE
Level 1

Receiving verification code via email

 

Hi , 

 

I try to verify my mobile - so I can add an accountant to the Online app - but get an error 

"Country code not supported for sending text messages"

 

I have tried all the steps and it does not work. 

 

If i cannot connect my account - because I cannot verify my phone number - there is no point in using the application.. 

 

Please help resolve thanks.  

AlexV
QuickBooks Team

Receiving verification code via email

Good day, BBYRNE.

 

Thanks for joining us here. Let me join this thread so I can help you in verifying your mobile number.

 

When adding a phone number, make sure to select the correct country and include the area code. You can edit it if necessary.Capture.PNG

 

 

In addition, this could be because of the browser you're using. You'll want to use an incognito window and verify it from there. Here are some of the keyboard shortcuts:

  • Google Chrome: Ctrl Shift + N
  • Safari 11 or newer: ⌘ Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P

 

Also, it could be that accumulated temporary internet files are the root cause of this unusual behavior. I suggest you clear the cache and make sure you're using a supported and up-to-date browser.

 

For more details on how to manage your Intuit account and update your personal info, please check these links:

 

Need anything else? Please leave a comment again below.

BBYRNE
Level 1

Receiving verification code via email

Hello, 

 

This does not work. 

 

I have tried 2 different browsers and incognito mode. 

 

I have also tried the voice call feature. 

 

Same error message. - "Country code not supported for sending text messages"

 

Does this feature work for Ireland .. I cannot verify my mobile number - so cannot connect my accountant to the application. 

 

Please help. Thanks.

ReymondO
QuickBooks Team

Receiving verification code via email

Good day, @BBYRNE.

 

Thanks for following the recommended steps that were shared above. I'm here to you in accessing your QuickBooks account.

 

I can see that you've posted your concern in QuickBooks Community for Australia. To verify the issue, let me ask you a few questions so I can provide you the right solution.

Are you using the QuickBooks Online Australia version? 

 

If so, you have to use a mobile phone number that is registered for this country to open the account. This way, your accountant could connect to the application. 

 

This can be also the reason why you're getting the error "Country code not supported for sending text messages". To clear this out, make sure to use a phone number with the same area/country code as your QuickBooks version.

 

If your business is located in Ireland, you can subscribe to QuickBooks Online Ireland version instead. This way, you can use an Ireland mobile number to verify your account. 

 

As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.

 

Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day.

BBYRNE
Level 1

Receiving verification code via email

Hi, 

Am trying to use the Irish Version ? It has Irish flag etc... but doesnt work!..

BBYRNE
Level 1

Receiving verification code via email

Please help me fix so I can verify the mobile - so I can add the accountant - so I can trial the software.

 

Maybe ask technical support why no verification code is arriving ? Thanks..

TirzahC
Level 6

Receiving verification code via email

Hello, BBYRNE.

 

Thank you for reaching out and welcome to our community!


If you haven't received anything, I suggest contacting QuickBooks Online Customer Care (AU) so an agent can help you with getting a code. Here's how:

 

Here are the steps to contact support:

  1. Go to the Help menu at the upper right. 
  2. Choose Contact Us
  3. Enter Account Management and Billing in the What can we help you with? box. 
  4. Click Let's talk
  5. Select Get a callback or Chat

For more details on how to manage your Intuit account and update your personal info, please check this article: Account management

 

Feel free to let us know if you have other concerns. Have a good day!