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EAN_CA
Level 1

the interface between paypal and QBO has changed. when matching bank transactions, sales receipts paid thru paypal dont show up on list of tranactions to match. fix how?

 
1 Comment 1
Amanda-B
QuickBooks Team

the interface between paypal and QBO has changed. when matching bank transactions, sales receipts paid thru paypal dont show up on list of tranactions to match. fix how?

Hey there, EAN_CA

 

Thanks for reaching out to the Community for support. I'd be happy to provide some information. 

 

I can confirm that this is a known issue within QuickBooks. Our engineers are working on getting this resolved as soon as possible. I recommend reaching out to the support team outside of the Community so they can add you to the list of affected accounts. By doing this you can get email notification on the resolution. You can reach them by following these steps:

 

Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback.


If you have any other questions, feel free to reach back out.

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