GoCardless - New timescales

Hi Jason, thanks for your post - this change has now been rolled out and the end customer will now be charged on the invoice due date rather than 3 days after the due date. Have you sent invoices to be paid with GoCardless enabled after receiving the email that are not being paid on the due date?

Hi Georgia

Thank you for your reply.

Yes we do have invoices not being charged on the due date, for example invoices dated 4th April are showing on GoCardless with a 'Charged' date of 7th April which is no different from the 'old' timescale.

Regards

Jason

Thanks for getting back to me, please monitor this payment to see if it is received on the 6th as expected (due date plus two working days) as this may be a visual error with the synching of timeframes between GoCardless and QuickBooks. 

Hi Georgia

Payments for invoices dated 1st April, which should have been paid out today, are showing with a 'Charged' date of 6th April and a Pay Out date of 8th April, so this is no different from before.  It appears that payments are showing as 'submitted' (on Go Cardless) one day after the invoice due date but the 'Charged' date is still 3 working days after the invoice due date, and the Pay Out date two days after that..

This has a significant impact on our cashflow so please advise as to how this can be resolved.

Many thanks

Jason

I’ve got an update for you, Jason.

At the moment, there’s an investigation about the GoCardless payment transactions that are showing incorrect dates. Our Engineers are aware of this issue and currently working on a fix.

I recommend contacting our support team to add you to the list of affected companies. This way, you’ll be notified once the resolution is rolled out. Here’s how:

1. Sign in to your QuickBooks Online company.
2. Select the Help (?) menu.
3. In the Assistant window, type in “Talk to a human” or enter "GoCardless payment date issue."
4. Go to the Contact Us option.
5. Choose a way to connect with a live support expert:
   • Start a chat
   • Call us

For now, you can edit the transactions manually to correct the date.

If you want to modify or add specific information to your invoices in the future, check out this article for complete instructions: Customise invoices, estimates, and sales receipts in QuickBooks Online.

I’ll be here to help if you have any other questions or concerns besides GoCardless new timescales. Just add them to your reply below. Always take care!

Hi

When you say 'you can edit the transactions manually to correct the date' do you mean change the date of the invoice in QuickBooks to 3 days earlier?

I cannot see how we can manually edit payments in GoCardless.

Thank you

I have received an email to advise that this issue has been resolved but it has not.  The 'charged' date for our invoices on GoCardless is still 3 working days after the 'Due Date' on the invoice in QuickBooks.

Please can this be looked at again.

Hi jason_living, are you still experiencing a discrepancy with the charged and due dates for invoices sent via GoCardless?