Help app not working

Hi csdirect-compuse, thanks for reaching out on the Community today

To troubleshoot, please uninstall and reinstall the app to the latest version available in your mobile app store. 

If the issue continues, please get back in touch below with your device type (iOS or Android) and specific details of the issue that will help us in solving this for you.

Hi - I'm having a similar problem. The app is no longer loading on my iPhone iOS 16.6.1. I've uninstalled and re-installed and freed up space on the iphone storage but still no joy. 

Can you help please?

Hi, Jodie303. I appreciate you for bringing this to our attention. I'm here to ensure you can access your QuickBooks Online account on your iPhone.

Thank you for sharing the troubleshooting steps you've already performed to resolve the loading issue with the QuickBooks mobile app. Let's ensure your device is supported to upgrade to the latest version. You can check this article to learn more about the supported mobile operating systems: System requirements for QuickBooks products.

However, if none of these fixes the issue, I recommend contacting our QuickBooks Support Team. They can securely access your account to investigate and address the root cause of the issue and provide a thorough resolution.

Here's the step-by-step process to get a representative:

1. Click this link: https://intuit.me/CU.
2. Select the product and the edition.
3. Enter a summary of your concern in the What's your question? field.
4. Click Continue.
5. Decide how you would like to connect with us.

Alternatively, you can directly contact our Live QuickBooks Support Team using this phone number: 0808 234 5337. Our help is available from 8 AM - 7 PM, Monday through Friday. You can also message them live Monday to Friday, 8.00 AM - 10.00 PM, and Saturday & Sunday, 8.00 AM - 6.00 PM.

In the meantime, I suggest using compatible browsers to access your QuickBooks account. You can then proceed with your tasks without any problems or disruptions: To log in to your account, please click this link: https://quickbooks.intuit.com/uk/login/.

Additionally, you can visit our One Intuit Help Hub to access our troubleshooting guides, online resources, and FAQs specific to your QuickBooks products and needs. You can view this brief video to help you navigate the page seamlessly: https://intuit.me/OHHvideo.

If you ever need help managing your books, please don't hesitate to post in this thread. We'll get back to you as soon as we can to answer your questions.

I am in the same boat.

iPhone 8, IOS 16.7.10  and the Quickbooks app crashes as soon as I try and open it.

I get maybe half a second of the splash screen, but then it just crashes me out back to my iPhone homescreen

I have uninstalled/ reinstalled/ restarted/ offloaded all to no avail.  Your online support told be to update my IOS (I can't) or use Google Chrome, neither of which is a great solution for me.  I want to be able to sal reciepts with the phone app and I can't.  Is this a bug you know about?  Is here likely to be any solution in the near future?

Hello, MrGorsky.

I can understand how frustrating it must be to have the app crash repeatedly, especially when you've tried all the recommended troubleshooting steps without success.

I've reviewed our records and there are no reported cases similar to the one you're experiencing.

Based on the information you've provided, there might be compatibility issues between your current iOS version and the QuickBooks app.

I want to ensure you can access your receipts and continue your business operations smoothly.

As the typical fixes haven't solved the problem, I advise contacting our QuickBooks support once more to delve into the specifics of the crash and potentially open an investigation if necessary.

In addition, you can explore this article about emailing your expense receipts and bills to get them into QuickBooks Online for future reference: Email receipts and bills to QuickBooks Online.

We appreciate your patience, and I assure you that your ability to efficiently handle your business transactions is a priority for us, MrGorsky. Please let us know if there's anything else we can assist you with by commenting below. We're always here to help.

I’m having similar problems with the app. Have reloaded it several times in the last 24hours & tried on my iPad. Absolutely no joy & getting very frustrated. Can access my account via website. Not a good start to 2025

Jodie 

same issue here .

tried chatting through the main pager on the laptop with no luck. Just went around in circles. Shocking service 

just spoken at length with QuickBooks. And if your phone is not running the latest iOS update 18. Something the app will not longer work. Very frustrating and disappointing 🤬

Have heard that need IOS 18 so my phone is now obsolete

Not great news. Now need to update a phone which is working perfectly . Really good the environment . Only winner here Apple !! 

What a load of rubbish.  Is the new iPhone tax deductible?

A good solution would be to allow us to roll back to an earlier version of the app...  It worked fine before.  Is this possible QB?

I tried the app yesterday and it’s working again =). Thanks to whoever got it working, very much appreciated. 
There is a couple of issues. (Keeps leave a tips banner on the screen) but it’s working that’s the main thing 

We too.  I think it updated overnight and is working again now.

Very much appreciated.