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2 replies

G
GeorgiaC
Level 13
October 7, 2024

Hi csdirect-compuse, thanks for reaching out on the Community today

 

To troubleshoot, please uninstall and reinstall the app to the latest version available in your mobile app store. 

 

If the issue continues, please get back in touch below with your device type (iOS or Android) and specific details of the issue that will help us in solving this for you.

J
Jodie303
January 2, 2025

 

Hi - I'm having a similar problem. The app is no longer loading on my iPhone iOS 16.6.1. I've uninstalled and re-installed and freed up space on the iphone storage but still no joy. 

 

Can you help please?

 

    L
    lin_jcaj
    Level 9
    January 2, 2025

    I am in the same boat.

    iPhone 8, IOS 16.7.10  and the Quickbooks app crashes as soon as I try and open it.

     

    I get maybe half a second of the splash screen, but then it just crashes me out back to my iPhone homescreen

    I have uninstalled/ reinstalled/ restarted/ offloaded all to no avail.  Your online support told be to update my IOS (I can't) or use Google Chrome, neither of which is a great solution for me.  I want to be able to sal reciepts with the phone app and I can't.  Is this a bug you know about?  Is here likely to be any solution in the near future?


    Hello, MrGorsky.

     

    I can understand how frustrating it must be to have the app crash repeatedly, especially when you've tried all the recommended troubleshooting steps without success.

     

    I've reviewed our records and there are no reported cases similar to the one you're experiencing.

     

    Based on the information you've provided, there might be compatibility issues between your current iOS version and the QuickBooks app.

    I want to ensure you can access your receipts and continue your business operations smoothly.

     

    As the typical fixes haven't solved the problem, I advise contacting our QuickBooks support once more to delve into the specifics of the crash and potentially open an investigation if necessary.

     

    In addition, you can explore this article about emailing your expense receipts and bills to get them into QuickBooks Online for future reference: Email receipts and bills to QuickBooks Online.

     

    We appreciate your patience, and I assure you that your ability to efficiently handle your business transactions is a priority for us, MrGorsky. Please let us know if there's anything else we can assist you with by commenting below. We're always here to help.

    B
    Bo32
    January 10, 2025

    I tried the app yesterday and it’s working again 😃. Thanks to whoever got it working, very much appreciated. 
    There is a couple of issues. (Keeps leave a tips banner on the screen) but it’s working that’s the main thing 

      M
      MrGorsky
      January 10, 2025

      We too.  I think it updated overnight and is working again now.

      Very much appreciated.

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