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2 replies

G
GeorgiaC
Level 13
October 7, 2024

Hi csdirect-compuse, thanks for reaching out on the Community today

 

To troubleshoot, please uninstall and reinstall the app to the latest version available in your mobile app store. 

 

If the issue continues, please get back in touch below with your device type (iOS or Android) and specific details of the issue that will help us in solving this for you.

J
Jodie303
January 2, 2025

 

Hi - I'm having a similar problem. The app is no longer loading on my iPhone iOS 16.6.1. I've uninstalled and re-installed and freed up space on the iphone storage but still no joy. 

 

Can you help please?

 

    D
    D XMAS
    January 3, 2025

    Hello, MrGorsky.

     

    I can understand how frustrating it must be to have the app crash repeatedly, especially when you've tried all the recommended troubleshooting steps without success.

     

    I've reviewed our records and there are no reported cases similar to the one you're experiencing.

     

    Based on the information you've provided, there might be compatibility issues between your current iOS version and the QuickBooks app.

    I want to ensure you can access your receipts and continue your business operations smoothly.

     

    As the typical fixes haven't solved the problem, I advise contacting our QuickBooks support once more to delve into the specifics of the crash and potentially open an investigation if necessary.

     

    In addition, you can explore this article about emailing your expense receipts and bills to get them into QuickBooks Online for future reference: Email receipts and bills to QuickBooks Online.

     

    We appreciate your patience, and I assure you that your ability to efficiently handle your business transactions is a priority for us, MrGorsky. Please let us know if there's anything else we can assist you with by commenting below. We're always here to help.


    I’m having similar problems with the app. Have reloaded it several times in the last 24hours & tried on my iPad. Absolutely no joy & getting very frustrated. Can access my account via website. Not a good start to 2025

      B
      Bo32
      January 10, 2025

      I tried the app yesterday and it’s working again 😃. Thanks to whoever got it working, very much appreciated. 
      There is a couple of issues. (Keeps leave a tips banner on the screen) but it’s working that’s the main thing 

        M
        MrGorsky
        January 10, 2025

        We too.  I think it updated overnight and is working again now.

        Very much appreciated.

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