Help app not working

Forum|Forum|1 year ago
October 7, 2024
2 replies
3 views

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QuickBooks Online

GeorgiaC

Level 13

Hi csdirect-compuse, thanks for reaching out on the Community today

To troubleshoot, please uninstall and reinstall the app to the latest version available in your mobile app store.

If the issue continues, please get back in touch below with your device type (iOS or Android) and specific details of the issue that will help us in solving this for you.

Jodie303

Hi - I'm having a similar problem. The app is no longer loading on my iPhone iOS 16.6.1. I've uninstalled and re-installed and freed up space on the iphone storage but still no joy.

Can you help please?

Bo32

I am in the same boat.

iPhone 8, IOS 16.7.10 and the Quickbooks app crashes as soon as I try and open it.

I get maybe half a second of the splash screen, but then it just crashes me out back to my iPhone homescreen

I have uninstalled/ reinstalled/ restarted/ offloaded all to no avail. Your online support told be to update my IOS (I can't) or use Google Chrome, neither of which is a great solution for me. I want to be able to sal reciepts with the phone app and I can't. Is this a bug you know about? Is here likely to be any solution in the near future?

just spoken at length with QuickBooks. And if your phone is not running the latest iOS update 18. Something the app will not longer work. Very frustrating and disappointing 🤬

Bo32

I tried the app yesterday and it’s working again 😃. Thanks to whoever got it working, very much appreciated.
There is a couple of issues. (Keeps leave a tips banner on the screen) but it’s working that’s the main thing

MrGorsky

We too. I think it updated overnight and is working again now.

Very much appreciated.

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