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W
Wrights Ag
July 14, 2021
Question

Time - hours not updating

  • July 14, 2021
  • 8 replies
  • 5 views

Hi

 

I've got employee's who say they've filled in their hours (and screen shot me an image of their app screen) but the hours are not coming through on my payroll report.  Why are their apps and my pc not synchronising?  Thanks

8 replies

A
Ashleigh1
Level 14
July 14, 2021

Hello Wrights Ag, 

 

Welcome to the Community page, 

 

Is it Quickbooks Time you are using? 

W
Wrights AgAuthor
July 14, 2021

Can I actually talk to someone about this please?  I need to process the payroll and get this issue sorted.

W
Wrights AgAuthor
July 21, 2021

Good morning, Wrights Ag.

 

Thanks for reaching out for support here in the Community. I want to make sure you're able to view your employees correct hours on your side in QuickBooks.

 

Since you mentioned your employees had already updated to the new app, there are a couple of other areas to consider that could potentially cause the systems to not sync. Here are a few settings to check that would effect syncing:

  • Disable low power, battery saving, or optimization modes. 
  • Enable Background App Refresh
  • Location is incorrect or missing

The following linked article provides additional info about the best practices for using the QuickBooks Time mobile apps.

 

If the problem persists, I recommend reaching out to a member of the QuickBooks Time Support Team. Agents have specialized tools that will allow them to take a more in depth look at your account to determine why the two sides aren't syncing. Here's how to contact the team: QuickBooks Time Support

 

Of course you're always welcome to reach back out here if you need additional assistance. I'll be here to lend a hand. Take care!


I need to talk to someone in the UK about this issue.  The number in the link takes me to a US phone line which is out of hours at the time I'm calling.  Please can I have a uk number!

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