Time - hours not updating

Forum|Forum|5 years ago
July 14, 2021
8 replies
4 views

I've got employee's who say they've filled in their hours (and screen shot me an image of their app screen) but the hours are not coming through on my payroll report. Why are their apps and my pc not synchronising? Thanks

QuickBooks Time

Ashleigh1

Level 14

Hello Wrights Ag,

Welcome to the Community page,

Is it Quickbooks Time you are using?

Wrights AgAuthor

Can I actually talk to someone about this please? I need to process the payroll and get this issue sorted.

EmmaM

Level 10

Thanks Georgia. I've called them and they gave me the number for America again which is closed at 3.45pm UK time. I'm getting nowhere with this and am really unhappy with Quickbooks

Hello Wrights Ag, Is this the number you are being given- 0808 164-0610? At the moment that is the number for any Time queries, we are however looking at what changes can be made in terms of the support for that side of QB, there is development happening currently so that QB time can be dealt with on the main UK number soon. For the moment it is only the number in the link.

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